Welcome to the Participant Hub

We’re excited to have you here! We're trialling a new way to reduce waste and you're one of 3,000 properties to be part of it.

Fortnightly collections of your general rubbish bin started in July 2025. We sent you a bin collection calendar in June. Not sure which bins to put out for collection? Click here to find your bin collection dates.

Thank you for helping to transform the norm.

We want to hear about your experience of fortnightly rubbish collections. We asked you to complete a survey before the trial began. Now we want to find out how you're going. Please start the survey below.

Tell us more about your experience

We’re working with an external consultant, First Person Consulting, to evaluate the trial.

If you’re interested in a short interview to share your experience of fortnightly rubbish collections, please email rubbish@fpconsulting.com.au.

Property owners saving money on waste charge

It costs less to collect rubbish bins every 2 weeks, and smaller bins have a lower waste charge than larger bins. So, depending on the size of your new rubbish bin, property owners are saving between $30 and $70 on their general rubbish waste charge in 2025-26 compared to households not in the trial.

Rubbish bin size

If you were not able to choose a bin size before 21 February, we delivered a 120-litre rubbish bin to your property in June, which is our new standard size.

Large rubbish bins are available, if needed. We encourage you to try reducing your waste first, since larger rubbish bins cost more. Concessions are available for eligible households. Click here to see your bin size options.