What we did

To inform the development of the new Library Strategy we had 2 phases of engagement:

Phase 1: staff engagement

• Gathered feedback online
• 4 workshops with 52 staff members
• A direct engagement training day with 70 staff members

Phase 2: community engagement

• We received feedback from 244 people online
• 362 people completed surveys at our 5 in-person pop-ups
• We had targeted conversations with First Nations Peoples, Multicultural communities, older people, people with disability, children and young people, and people who don't use libraries.

What we heard

• Libraries need flexible physical spaces to support a range of different uses
• Physical collections are still very important
• Strong support for borrowing non-book items (Library of Things)
• Demand for digital collections continues to grow
• Library programs are popular
• Strong support for libraries to be open more on evenings and weekends
• Library staff are valued
• Library Social Worker Program is valued

Below you can read some of the comments we received online during our community engagement.

What could make the library a more welcoming space?

What services and programs would you like to see at the library?

Share your answers on the discussion board below.

We want to hear a variety of experiences from everyone, whether you visit the library regularly or not at all - and anything in between!

You can borrow more than just books at the library. The list of different media and things that are available at the library is continuously growing and changing. These are what we call collections.

A Collections Policy guides what we will and won't include for reference or loan at the library.

Our current Selection and Collection Development Policy was last updated in 2015. In 2015 e-books, e-audiobooks and streaming platforms were new and experimental formats.

Now we have lots of different digital media, types of books and even useful objects like induction cooktops and thermal cameras!

We are interested to know how else we can continue to develop the library collections.